Order Processing
All orders are processed and shipped Monday through Friday (excluding holidays) within 1-2 business days of receiving your order. Depending on the shipping address and the UPS shipping method you select, you will receive your order for all in-stock items within 1-6 business days of the ship date.
After placing your order, you will receive confirmation that your order has been processed. You will also be notified when your order has been shipped.
If you do not receive your order, please contact us at Service@Fivestripes.com and provide us with your order number and contact information (if other than e-mail).
Payment Options
We accept payment by credit card only (MasterCard, Visa, Discover, and American Express). Your credit card is charged with a secure server on the day we process your order.
Shipping Method and Charges
All orders are shipped via UPS Ground. UPS does not ship to PO Boxes, and you must provide a street address for proper delivery. At this time, we ship UPS Ground to the continental United States and Canada. Shipments to Alaska, Hawaii, and Puerto Rico must be UPS 2nd Day.
Shipping Rates:
Continental United States: $7.00 UPS Ground
Canada: $15.00 UPS Ground
Alaska, Hawaii, Puerto Rico: $20.00 UPS 2nd Day
Return Policy
We want you to be completely satisfied with your order, and we do our best to fill your order accurately and according to the highest quality control standard. Should you be dissatisfied with your purchase, you may return or exchange any items for refund within 15 days of purchase (no exceptions). Please see below for Return and Exchange conditions. Note that all SALE purchases are final.
To return or exchange items, please email us at Service@Fivestripes.com , tell us why you are returning merchandise, and include the order/invoice number, any exchange request, and your contact information (if other than email), and we will assist you with the return process. When returning goods for refund or exchange, carefully re-pack your order in the original packaging material along with the packing slip. Fivestripes.com does not accept returns or exchanges of damaged or used merchandise.
Product Defects and Shipping Errors:
If the product is defective or we made a mistake fulfilling your order, we will be happy to send you replacement items or fully reimburse you for the total amount of your invoice including shipping costs. After you notify us, a UPS call tag will be issued for the pickup of returned items. On receipt of returned goods, we will ship the replacement items or reverse your credit card charges according to your preference.
Please note: Fivestripes does not consider as defective any color inconsistency between the product you see on your computer screen and the items you receive. Color matching inconsistencies are accepted due to differences in computer monitor calibration. We have done our best to minimize such color variations and appreciate your understanding of the limitations of the Internet medium.
Damage in Transit:
If merchandise is damaged during shipping, you must file a damage claim with the carrier. When receiving a shipment, always inspect the shipping carton for any sign of damage. If the mishandling of your shipment has damaged the merchandise, notify UPS at the time of delivery and keep all original packing for inspection. Also, notify our customer service department at Service@Fivestripes.com so we can assist you with the damage claim.
Exchanges:
If you are exchanging merchandise, you will be refunded for items returned in good condition in their original packaging. Shipping charges are not refundable for exchanges. After we receive exchange items in good condition, we will ship you replacements of your choice and email you a statement reflecting additional shipping costs. Note that all SALE purchases are final.
Returns (Cancellation and Refund):
After we receive returned items in good condition, we will email you a statement reflecting the reversal of charges for returned items. Shipping charges are not refundable. Note that all SALE purchases are final.
Security
To ensure the security of your transaction, we use Skipjack.net.
Privacy
Fivestripes.com is owned and operated by Ana Design Corp. We want to assure you that your personal and credit card information will be kept confidential and will never be shared with, exchanged, or sold to any person, organization, company, or other third party.
Fivestripes.com does collect customer information in order to complete your transaction and for customer service purposes. We may also contact you from time to time to tell you about new products. If you do not wish to receive promotional emails, please notify us by replying to any unsolicited email promotion with the word "Remove" in the message title.
See Privacy Policy for more information.
Terms of Use
Fivestripes.com is owned and operated by Ana Design Corporation and is protected by the Company’s trade names, trademarks, and copyrights. This site is available to the public for the purpose of viewing and purchasing Fivestripes product and for the customary and appropriate use of its customer features. All other uses are prohibited including the reproduction, republication, distribution, uploading, posting, and transmittal of the site’s content, except as provided for, without the prior consent of Fivestripes or Ana Design Corp.
Contact Us
Please send us your questions and comments. Thank you!
Fivestripes / Ana Design Corporation
One Ott Street
Trenton, NJ 08638
service@fivestripes.com
609-394-0300
